FAQ

The current Short-Term Rental rules, regulations, and requirements will continue, unchanged, until the new regulations and license types become effective on December 1, 2019. Applications for the current license types will be accepted as usual until 11:59PM November 30, 2019. Current license types issued before December 1 will remain valid until they expire. Current license holders will be allowed to honor bookings made before their license expires.

  • Applications for “new” license types will be accepted starting at 12:01AM on December 1, 2019.

  • Applications for “new” license types can be filed online at onestopapp.nola.gov or dropped off at the OneStop Shop on the 7th floor of City Hall.

  • Applications for “old” license types which are substantially complete and received before 11:59PM November 30, 2019 will be reviewed for issuance under the “old” regulations as per usual.

You can download and print a complete glossary of Short-Term Rental-related terms HERE. Copies can also be picked up at the OneStop Shop on the 7th floor of City Hall.

The new Short Term Rental (STR) regulations coming into effect beginning December 1, 2019, will create several new categories of licenses. These new licenses will be for STR Owners, STR Operators, and STR Platforms. This post will address just the licenses available for STR Owners. The licenses for Operators and Platforms will be discussed in upcoming posts.

The new STR Owner licenses are divided into two categories, Residential STR (RSTR) and Commercial STR (CSTR). There is only one type of CSTR license but there are three types of RSTR license. All three types of RSTR license require a Homestead Exemption. This means that only property owners who hold a Homestead Exemption within the building they wish to rent will be able to get an RSTR license.

Whether an Owner needs to get an RSTR or a CSTR license depends on the zoning district designation for the property they wish to short-term rent. Properties in commercial or mixed-use zoning districts are eligible for a CSTR license. Properties in residential or mixed-use zoning districts are eligible to have an RSTR license. Which type of RSTR license an Owner needs to get depends on the building type designation for the property they wish to short-term rent. Building type designations include single family homes, duplexes, multi-unit buildings of 4 units or fewer, and multi-unit buildings of 4 units or more.

Below is a chart distinguishing the different types of STR Owner licenses. To download a printable copy of this chart, please click HERE.

RESIDENTIAL PARTIAL-UNIT (RSTR-Partial)

What is it?

A license to rent up to 5 Guest Bedrooms in a Dwelling Unit where the license-holder lives in one bedroom of the same Dwelling Unit full-time.

Cost?

$250.00 per license

Who can get it?

A natural person who holds a 50%+ ownership interest in the Dwelling, holds a Homestead Exemption for the STR Dwelling Unit, and lives in one bedroom of the STR Dwelling Unit full time.

What kind of building can it be?

Any Dwelling

How many can one person get?

Only one

Bedroom/guest limitations?

Up to 5 Guest Bedrooms per Dwelling Unit, up to 2 guests per Guest Bedroom

RESIDENTIAL SMALL (RSTR-Small)

What is it?

A license to rent one full Dwelling Unit (up to 5 guest bedrooms) in a Dwelling where the license-holder lives in one Dwelling Unit within that Dwelling full-time.

Cost?

$500.00 per license

Who can get it?

A natural person who holds a 50%+ ownership interest in the Dwelling, holds a Homestead Exemption for a Dwelling Unit in the Dwelling other than the STR Dwelling Unit, and lives in that Dwelling Unit full-time.

What kind of building can it be?

Any Dwelling with up to 4 Dwelling Units total

How many can one person get?

Only one (can also have one RSTR-Partial license in the same building)

Bedroom/guest limitations?

Up to 5 Guest Bedrooms per Dwelling Unit, up to 2 guests per Guest Bedroom

RESIDENTIAL LARGE (RSTR-Large)

What is it?

A license to rent up to three full Dwelling Units (with a combined total of no more than 6 Guest Bedrooms) in a Dwelling where the license-holder lives in one Dwelling Unit within that Dwelling full-time.

Cost?

$500.00 per license

Who can get it?

A natural person who holds a 50%+ ownership interest in the Dwelling, holds a Homestead Exemption for a Dwelling Unit in the Dwelling other than the STR Dwelling Unit, and lives in that Dwelling Unit full-time.

What kind of building can it be?

Any Dwelling with more than 4 Dwelling Units total

How many can one person get?

Up to three

Bedroom/guest limitations?

Up to 6 Guest Bedrooms per building (in all STR units combined), up to 2 guests per Guest Bedroom

COMMERCIAL (CSTR)

What is it?

A license to rent up to 25% of the total Dwelling Units in a building with a commercial zoning district designation.

Cost?

$1,000.00 per license

Who can get it?

Any natural or juridical person who holds a 50%+ ownership interest in the building or any natural or juridical person with written authorization from the owner.

What kind of building can it be?

Any building where fewer than 25% of the total Dwelling Units are currently licensed for Short-Term Rentals (exceptions available).

How many can one person get?

No limit

Bedroom/guest limitations?

Up to 5 Guest Bedrooms per Dwelling Unit, up to 2 guests per Guest Bedroom

The new Short Term Rental (STR) regulations coming into effect beginning December 1, 2019, will create an Operator license requirement. The Operator license has been created to regulate the operation and management of STRs and to ensure that all STRs are safe, compliant, and supervised. This post will address just the fundamentals of Operator licensing – upcoming posts will go into more detail.

An Operator license is a license that allows an individual to operate or manage one or more STRs. Every STR unit in Orleans Parish must have both an Owner license and an Operator license associated with it. Owners who hold an RSTR-Partial license can obtain an Operator license to manage their own RSTR-Partial unit at no additional cost but all other Owner license types require an Operator license at a set cost.

Any natural person over the age of 18 can hold an Operator license so long as they are accessible by telephone and able to be physically present at the STR unit(s) they manage within one hour of being contacted. Once an individual obtains an Operator license, they can then use that license to manage any licensed STR in Orleans Parish. There is no limit to how many STRs one Operator can manage, however there is a cost increase for Operators who manage more than one STR. 

STR Owners and Operators are equally responsible for ensuring that an STR is in compliance. This means that although individual Owners and Operators can divide up the responsibilities of running a particular STR, they are both equally “on the hook” for completing those responsibilities and ensuring the STR is in compliance. The STR Owner can delegate the performance of any Owner responsibilities to an STR Operator, but the STR Owner will always be primarily responsible for the performance of all legally required duties regarding the STR(s). For a printable fact sheet on Owner and Operator responsibilities, please click HERE.

If an STR is determined to not be in compliance, both the Owner and the Operator of that STR could face monetary fines and the suspension or revocation of their license(s). If an Operator who manages more than one STR has their license suspended or revoked at one STR property, their license will be suspended or revoked for all STR properties that Operator manages.

An STR Operator has the following unique responsibilities:

  • Be available by phone and able to be physically present at the STR within one hour of being contacted

  • Serve as the point of contact for Guests

  • Receive and timely resolve complaints from neighbors regarding the STR

An STR Operator shares the following responsibilities with the STR Owner:

  • Maintaining Guest records

  • Ensuring all advertisements are compliant

  • Ensure occupancy limits are maintained

  • Ensure that the posting requirements are met

  • Ensuring compliance with health and safety requirements

  • Ensuring the STR is not used for any commercial use

  • Reporting known or suspected criminal activity at the STR to the NOPD

  • Facilitating reasonable inspection requests

  • Ensuring compliance with all applicable laws

The CSTR license type is available only to buildings located in those commercial and/or mixed-use zones approved for CSTR by the Comprehensive Zoning Ordinance (CZO). Within those buildings, no more than one unit (1) or twenty-five percent (25%) of the total number of units can receive a CSTR license, whichever is greater (some exceptions available).

CSTR licenses are different from Residential STR (RSTR) licenses in several important ways. The main difference between CSTR and RSTR licenses is that CSTR license holders are not required to hold a homestead exemption for the STR property.  Also, an RSTR license can only be issued to a natural person, but a C-STR license can be issued to any natural or juridical person. CSTR-eligible properties also face some additional restrictions which do not apply to RSTR-eligible properties – a CSTR license cannot be issued to units on the first floor of certain multi-story structures (exceptions available), and a CSTR license applicant must provide noise, security, operation, and sanitation plans at the time of application.

Also, in addition to each CSTR unit having a licensed STR Operator, any structure which contains ten (10) or more Dwelling units used as STR must also have a licensed STR Operator designated for the property as a whole (this property STR Operator can be the same person as any of the individual units’ STR Operators).